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Located in Shawnee, OK
Salary: 35,000/year
Express Employment Professionals is hiring a Utility Billing Clerk for a office in Chandler, OK. This is a full-time office position responsible for utility billing, customer service, and account maintenance.
$35,000 – $43,000/year
Monday–Friday
8:00 AM – 5:00 PM
Occasional overtime as needed
The Utility Billing Clerk is responsible for managing utility billing operations, maintaining accurate customer accounts, processing payments, and providing professional customer service to residents and businesses. This role ensures accurate billing and efficient account management for city utility services.
Generate and distribute utility bills in a timely manner
Maintain accurate customer account records, including billing history and meter readings
Process billing adjustments for errors, corrections, and service changes
Coordinate utility service disconnections and reconnections for delinquent accounts
Assist with meter reading coordination and ensure data accuracy
Receive and process payments (cash, check, and online payments)
Accurately post payments to customer accounts
Assist with daily balancing and transaction accuracy
Respond to customer inquiries regarding billing, balances, and payment options
Communicate professionally with customers and staff
Assist with account questions and resolution of billing issues
Prepare reports on billing activity, delinquent accounts, and revenue collections
Ensure compliance with applicable policies and procedures
Support accuracy and efficiency of billing operations
High School Diploma or GED required
Minimum of 1 year experience in billing, customer service, or related field (or equivalent combination of education and experience)
Valid Oklahoma Driver’s License required or ability to obtain one
Strong attention to detail and accuracy
Proficient with Microsoft Office and billing software systems
Strong written and verbal communication skills
Ability to follow instructions and work independently
Office-based position
Primarily sedentary work (sitting, typing, data entry, and reading)
Occasional lifting up to 10 lbs
Repetitive hand and wrist movements
Occasional walking within office setting
Stable full-time municipal office position
Consistent Monday–Friday schedule
Competitive salary range of $35K–$43K
Opportunity to support essential community services
Weekly pay through Express Employment Professionals
Express Employment Professionals3905 N Harrison AveShawnee, OK 74804📞 405-275-7575🌐 www.expresspros.com/ShawneeOK
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