Universal Banking Manager

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Located in Winona, MN

Salary: $65,000

Universal Banking Manager

Winona, MN

$65k-80k

Mon-Fri 9am-5pm

About the Role

Merchants Bank is seeking a service-driven, relationship-focused Universal Banking Manager to lead our Retail Banking team across three Winona locations. This is a hands-on leadership role; you'll be both a coach and a banker, guiding a team of Universal Bankers while maintaining direct customer relationships and ensuring operational excellence at every touchpoint.

 

This is more than a management position. You'll have a genuine seat at the leadership table, the ability to drive meaningful change, and the opportunity to help shape a growing team around a shared vision rooted in our values.

What You'll Do

  • Lead, coach, and develop a team of Universal Bankers across three Winona market locations
  • Deliver exceptional customer service daily, handling complex needs with tact, professionalism, and genuine care
  • Deepen customer relationships by identifying needs and connecting clients with the right banking products and services
  • Support consumer lending activities and guide customers through borrowing options
  • Participate in hiring, performance reviews, and ongoing staff development
  • Drive team sales performance and motivate staff to meet and exceed goals
  • Ensure operational excellence and compliance across all branch locations
  • Play an active role in fraud prevention and customer account protection
  • Collaborate with bank leadership to contribute to strategy, culture, and continuous improvement

What We're Looking For

  • Minimum 4 years of front-line banking experience required
  • Proven leadership or supervisory experience in a banking or financial services environment
  • Strong knowledge of bank products, services, and general banking operations
  • Excellent customer service, sales, and communication skills
  • Ability to problem-solve effectively and support both staff and customers in real time
  • Initiative, sound judgment, and a genuine desire to serve others
  • HS Diploma required; Associate or Bachelor's degree in Business, Finance, or related field preferred

Why Community Banking

  • A true seat at the leadership table; your voice matters here
  • Ownership mentality; you'll have the ability to create real change
  • Be part of building something; learn and grow alongside the team in an evolving business model
  • Community-focused, relationship-driven culture
  • Competitive salary based on experience

Express Office: Winona
1600 Gilmore Avenue
Winona, MN 55987
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