IT Infrastructure

Located in Conway, AR

Salary: $80,000

We are seeking an experienced IT Infrastructure Supervisor to oversee and support our organization's network, systems, and technology infrastructure. This leadership role is responsible for supervising IT support personnel, maintaining network security, managing hardware and software systems, and ensuring reliable technology operations across the company.

The ideal candidate will have strong networking knowledge, leadership experience, and a passion for solving technical challenges while supporting end users throughout the organization.

Key Responsibilities

• Supervise and lead IT Support Specialists.
• Conduct employee performance evaluations and provide coaching, training, and development.
• Ensure compliance with company policies and applicable regulations.
• Manage hardware and software inventories and licensing compliance.
• Monitor cybersecurity systems, firewalls, antivirus software, and network security.
• Maintain and support local and wide-area networks.
• Assist with telecommunications systems, vendor management, and IT contracts.
• Install, configure, maintain, and troubleshoot servers, workstations, and network equipment.
• Provide help desk support for hardware, software, smartphones, barcode printers, VoIP systems, and business applications.
• Perform and monitor system backups and disaster recovery processes.
• Configure and maintain switches, routers, wireless access points, and related network infrastructure.
• Support and maintain Active Directory, Citrix, VPN, Exchange, SharePoint, and other server applications.
• Assist with IT projects, upgrades, and technology implementations.

Required Qualifications

• Minimum 2 years of supervisory experience.
• Minimum 3 years of experience managing TCP/IP-based networks.
• Microsoft Certification.
• Experience supporting Cisco-based wide-area networks.
• Working knowledge of Office 365 administration, Fortinet Firewalls, and Citrix.
• Knowledge of patch management, backup systems, cybersecurity software, and network security best practices.
• Strong communication and leadership skills.
• Ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Bachelor's Degree in Computer Science or related field.
• SQL Server experience.
• Experience utilizing AI tools and chatbots.
• Bilingual (English/Spanish).

Physical Requirements

• Ability to sit for extended periods throughout the workday.
• Occasional lifting of up to 50 pounds.
• Ability to work in manufacturing and office environments with varying temperatures and conditions.
• Must wear required personal protective equipment when necessary.

Benefits

• Competitive salary of $80,000 annually.
• Opportunity to lead and develop IT operations within a growing organization.
• Collaborative team environment with opportunities for professional growth.

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