Service Dispatch Coordinator

Direct Hire Opportunity

Location

Chippewa Falls, WI

Schedule

Monday–Friday
7:30 AM – 4:00 PM
Full-time | 40 hours/week

Pay Rate

$20.00 – $24.00/hour (based on experience)

Position Overview

We are seeking a Service Dispatch Coordinator to support a fast-paced, high-communication service department within a growing organization.

This role is best suited for someone who thrives in a scheduling-heavy, tech-driven office environment where accuracy, responsiveness, and organization are essential.

Candidates with strong customer service experience, dispatch background, or familiarity with service software systems tend to excel in this role.

Why This Role Stands Out

Competitive pay
Monday–Friday schedule (no nights or weekends)
Strong team support and long-term stability
Structured, high-volume workflow with clear processes
Exposure to service management software (Jonas)

Key Responsibilities

Schedule and dispatch service technicians based on urgency, location, and skill set
Manage daily schedules and adjust for emergency requests
Communicate with customers regarding appointments, updates, and service changes
Coordinate with technicians, service managers, and internal teams
Enter service orders, billing details, and job data into Jonas software
Support warranty claims and service documentation
Assist with invoice processing and basic bookkeeping entries
Maintain accurate service records and customer accounts
Provide backup reception and general office support
Ensure clear communication across departments and locations

What We’re Looking For

Strong communication and customer service skills
High attention to detail and accuracy
Ability to multitask in a fast-paced environment
Strong organizational and time management skills
Comfortable using multiple software systems daily
Professional, dependable, and team-oriented mindset
Ability to manage high-volume phone and scheduling activity

Minimum Requirements

High school diploma or equivalent
3+ years of experience in customer service, dispatching, administrative support, or similar role
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong communication and organizational skills

Preferred Qualifications

Associate degree in Business, Operations, Accounting, or related field
Experience in HVAC, construction, service, or contracting industries
Prior dispatching or scheduling experience
Experience with Jonas Construction Software or similar systems
Background in billing, invoicing, or bookkeeping

Work Environment

Office-based role in Chippewa Falls, WI
Fast-paced, high-communication scheduling environment
Heavy phone, computer, and customer interaction
Structured workflow with shifting priorities
Predominantly seated, desk-based work

Additional Details

Pre-employment background check required
Pre-employment drug screening required

Why This Opportunity?

This role supports a stable, growing service organization with a strong internal culture built on teamwork, accountability, and customer responsiveness. It offers a structured environment with consistent demand, making it ideal for candidates who thrive in organized, fast-moving coordination roles.

Express Office: Eau Claire

3311 Golf Road

Eau Claire, WI 54701

Email us

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