Office Administrator

Position Summary

We are seeking a highly organized and customer-focused Office Administrator to support the daily operations of our growing networking and security technology company. This role serves as the central point of contact for customers, technicians, vendors, and internal staff while managing administrative functions including customer service, service ticket coordination, accounts receivable (AR), and accounts payable (AP).

The ideal candidate will possess strong communication skills, excellent attention to detail, and the ability to effectively manage multiple priorities in a fast-paced technical services environment.

Key Responsibilities

Customer Service & Client Support

Serve as the first point of contact for customers via phone, email, and in-person inquiries.
Provide professional and timely responses to customer questions, concerns, and service requests.
Maintain positive customer relationships through exceptional service and communication.
Assist customers with scheduling appointments, service calls, and project updates.

Service Ticket Management

Create, track, and update service tickets within the company's service management software.
Coordinate service requests between customers and field technicians.
Monitor open tickets to ensure timely completion and customer satisfaction.
Follow up with customers regarding service completion and outstanding issues.
Maintain accurate records of service activities and customer communications.

Accounts Receivable (AR)

Generate and distribute customer invoices.
Monitor outstanding receivables and follow up on overdue accounts.
Process customer payments and maintain accurate payment records.
Reconcile customer accounts and resolve billing discrepancies.
Assist management with collections activities and reporting.

Accounts Payable (AP)

Receive, review, and process vendor invoices.
Verify invoice accuracy and obtain appropriate approvals.
Prepare payments to vendors and maintain payment schedules.
Reconcile vendor statements and resolve discrepancies.
Maintain organized records of all payable transactions.

Administrative & Office Support

Maintain office filing systems, records, and documentation.
Assist with purchasing office supplies and equipment.
Prepare reports, spreadsheets, and correspondence as needed.
Support management with special projects and administrative tasks.
Coordinate meetings, appointments, and company events.
Ensure confidential handling of financial, employee, and customer information.

Qualifications

Required

High school diploma or GED required; Associate's degree preferred.
2+ years of administrative, office management, bookkeeping, or customer service experience.
Experience with accounts receivable and accounts payable functions.
Strong proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and deadlines effectively.

Preferred

Experience working in a technology, networking, IT services, telecommunications, or security systems environment.
Familiarity with service ticketing or CRM software.
Knowledge of basic accounting principles and bookkeeping practices.
Experience with QuickBooks or similar accounting software.

Skills & Competencies

Customer-focused mindset
Professional communication skills
Problem-solving abilities
Time management and prioritization
Accuracy and attention to detail
Team collaboration
Financial recordkeeping
Confidentiality and professionalism

Physical Requirements

Prolonged periods of sitting and working at a computer.
Ability to occasionally lift and move office supplies up to 25 pounds.

Schedule

Monday – Friday, Day Shift

#3288OS

Express Office: Brunswick

256 Scranton Connector

Suite 106

Brunswick, GA 31525

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