Collections Agent

Located in Gulfport, MS

Salary: $18

Collection Specialist

Pay: $18 (Depending on Experience)

Location: Gulfport, MS

Position Summary

The Collection Specialist is responsible for managing delinquent member accounts and assisting members with resolving outstanding financial obligations. This position works closely with members to establish payment arrangements, maintain accurate records, and provide excellent member service while minimizing losses to the credit union.

Key Responsibilities

Account Management: Monitor and manage delinquent member accounts.

Member Contact: Communicate with members regarding past-due balances and payment options.

Payment Arrangements: Negotiate and establish payment plans to resolve delinquent accounts.

Documentation: Maintain accurate records of collection activities and member interactions.

Collections Support: Assist with collection efforts for loans, credit cards, and other credit union products.

Compliance: Follow all applicable regulations, policies, and procedures.

Reporting: Prepare and maintain collection reports as needed.

Member Service: Provide professional and courteous assistance while resolving account issues.

Requirements:

Computer Skills: Proficient in Microsoft Office and basic computer applications.

Communication: Strong verbal and written communication skills.

Organization: Ability to manage multiple accounts and meet deadlines.

Problem Solving: Strong analytical and decision-making abilities.

Customer Service: Ability to work effectively with members in sensitive situations.

Attention to Detail: Maintain accuracy when reviewing and updating account information.

Confidentiality: Ability to handle sensitive financial information responsibly.

Experience: One (1) year of collections, banking, customer service, or related experience preferred.

 

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