Personal Assistant

Located in Lincolnton, NC

Key Responsibilities

• Answer incoming calls professionally and provide exceptional customer service.
• Screen and prioritize communications to minimize unnecessary interruptions.
• Organize and track leads from initial contact through project completion.
• Schedule consultations, site visits, walkthroughs, and client meetings.
• Coordinate daily communication between clients, crews, subcontractors, and suppliers.
• Follow up consistently on outstanding tasks, approvals, and project milestones.
• Track signed estimates, change orders, selections, permits, approvals, and project progress.
• Maintain accurate internal and client-facing production schedules.
• Help prevent scheduling conflicts and crew bottlenecks.
• Identify missing information before it becomes a field issue.
• Organize project documentation, estimates, invoices, permits, and job files.
• Assist with purchasing, ordering materials, and delivery coordination.
• Communicate schedule updates and project changes professionally and promptly.
• Support accountability efforts with employees, subcontractors, and vendors.
• Assist in developing and improving systems, workflows, and operational processes.
• Utilize technology, scheduling software, digital workflows, and AI tools to improve efficiency.

Qualifications

• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Highly detail-oriented with strong follow-through.
• Self-motivated and proactive; able to work independently.
• Comfortable adapting to changing priorities and schedules.
• Professional demeanor when working with clients, including high-end homeowners and HOA communities.
• Dependable, trustworthy, calm under pressure, and solution-oriented.
• Comfortable learning construction terminology, project scheduling, and remodeling workflows.

Preferred Experience

• Construction, remodeling, cabinetry, interior design, or project coordination experience.
• Previous experience in a construction office, service-based business, or residential remodeling environment.
• Experience with scheduling software, CRM systems, project management tools, and Microsoft Office or Google Workspace.