Service Manager

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Located in Conway, AR

Salary: 60-80k

Express Employment Professionals Conway AR  is looking for a Service Manager. Pay is $60-80k based on experience. Position is located in Conway, AR. Schedule is Monday-Friday 8am - 5pm, and every other Saturday 8am - 2pm.

  1. CLICK HERE& submit online application to the Conway Arkansas Express Pros office
  2. Please email resumes to ConwayAR@ExpressPros.com ATT: Parts Clerk
  3. Contact one of our recruiters to schedule an interview (501) 358-5080 (ph)
  4. Our office is located at 721 Front St, Conway, AR 72032
  5. Click HEREto find out more about our application & interview process

Job Summary:
The Service Manager oversees the daily operations of the service department, ensuring quality repairs, customer satisfaction, and efficient workflow for all lawn and outdoor power equipment.

Essential Duties & Responsibilities:

  • Manage service technicians and daily shop operations.
  • Schedule repairs and prioritize workloads.
  • Communicate repair estimates, timelines, and updates to customers.
  • Monitor technician productivity and repair quality.
  • Maintain service records and warranty documentation.
  • Ensure compliance with safety policies and procedures.
  • Assist in diagnosing complex equipment issues.
  • Coordinate with the parts department to ensure timely parts availability.
  • Handle customer complaints and service-related concerns.

Qualifications:

  • Previous management or supervisory experience preferred.
  • Strong mechanical knowledge of lawn and outdoor power equipment.
  • Excellent organizational and leadership skills.
  • Experience with service management software preferred.
  • Valid driver's license required.

Express Office: Conway
721 Front Street
Conway, AR 72032
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