Client Care Specialist

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Located in Naples, FL

Salary: $22

Client Care Specialist
Express Employment Professionals
Location: Bonita Springs, FL
Pay: $24/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Setting: 100% Onsite

 

Express Employment Professionals is currently recruiting for a Client Care Specialist for a well-established Fortune 500 company located in Bonita Springs. This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is looking for long-term growth with an amazing company.

The Client Care Specialist will serve as a main point of contact for national customers, providing professional support and a high level of customer service. This position will be responsible for assisting with customer requests, coordinating service needs, processing information accurately, and helping maintain strong customer relationships.

 

Responsibilities:

  • Coordinate and process inbound customer requests in a timely and professional manner
  • Provide excellent customer service through phone, email, and internal systems
  • Track customer interactions and updates in CRM systems such as Salesforce
  • Build and maintain positive working relationships with customers and internal teams
  • Assist with quotes, contracts, service requests, and invoicing support
  • Identify customer needs and help resolve questions or concerns
  • Work closely with leadership and internal departments to ensure customer satisfaction
  • Maintain accuracy, quality, and timely follow-up on all assigned tasks
  • Support department goals related to response time, customer retention, and overall service quality
  • Contribute ideas to help improve processes and procedures

Qualifications:

  • 1–3 years of customer service, client support, sales support, or administrative experience preferred
  • High school diploma or GED required
  • Associate’s or Bachelor’s degree preferred, but not required
  • Experience using CRM systems such as Salesforce is a plus
  • Strong computer and data entry skills
  • Excellent communication and problem-solving skills
  • Ability to multitask and manage multiple priorities
  • Professional, dependable, and customer-focused
  • Must be comfortable working 100% onsite in Bonita Springs

Skills Needed:

  • Passion for customer service
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Professional communication skills
  • Team-oriented mindset
  • Strong organization and follow-up skills
  • Ability to adapt to changing business and customer needs
  • Self-motivated with a positive attitude

Benefits Once Hired:

  • 100% paid medical benefits
  • 15 days of PTO
  • Unlimited sick time
  • 401(k) with company match
  • Tons of room for growth and advancement

This is an excellent opportunity for someone looking to grow their career with a Fortune 500 company in Bonita Springs.

Interested candidates should apply today with Express Employment Professionals.

Express Office: Naples
9696 Bonita Beach Road
Suite 208
Bonita Springs, FL 34135
Apply Now