Customer Service Representative

Located in Sanford, NC

Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Processing orders that have been received by phone or email, including arranging shipments.
• Entering order details into computerized system.

Requirements: 

• 1 plus year of costumer service
• Outlook a must have
• Ability to learn multiple computer programs.
• Bilingual Spanish - English Prefer