Position Overview

Reporting to the Worker’s Compensation Claims Manager, this role provides front-line customer service while supporting a variety of administrative and clerical functions across the organization. The position requires strong organization, attention to detail, and the ability to manage multiple responsibilities efficiently.

Key Responsibilities

Workers’ Compensation Support

• Enter and maintain claims in the Origami system on a daily basis
• Request and track medical documentation for all new claims
• Prepare and distribute claim acknowledgment letters
• Process weekly invoice payments
• Monitor incoming fax communications related to WC and Liability, routing items appropriately
• Scan and forward time-sensitive Department of Workforce Development correspondence
• Upload and organize medical records and related documentation in Origami
• Respond to inquiries from providers via phone and email
• Enter and track stress-related claims
• Process subrogation and restitution payments

Administrative Support

• Assist the CEO with coordinating meetings and communications, including Board meetings, committee sessions, staff meetings, and special events
• Support Finance by coordinating Board member signatures for quarterly documentation
• Help manage general facility upkeep for the office building
• Assist with collecting required governance forms, such as Conflict of Interest statements from Board members

IT & Production Coordination

• Partner with IT Production Services to help manage internal systems such as the Intersection site
• Coordinate maintenance and repairs for office equipment
• Support onboarding and offboarding processes for members
• Assist with procurement of technology and related equipment

General Office Duties

• Answer incoming calls and assist callers as needed
• Serve as a point of contact at reception, including greeting visitors and vendors
• Handle incoming and outgoing mail, including shipping via FedEx and UPS
• Draft, proofread, and edit general business correspondence
• Provide administrative assistance to departments across the organization
• Assist in planning internal and external events, including staff gatherings and membership functions
• Support document management efforts, including scanning, archiving, and purging records in compliance with retention requirements

Loss Control Support

• Maintain accurate training attendance records in NEOGOV Learn and provide backup support for enrollment processes
• Coordinate event logistics and on-site support for hosted training groups, including catering and setup
• Provide coverage for the Loss Control Training Assistant as needed

Additional Responsibilities

• Participate in special projects as assigned
• Collaborate with team members across administrative and support functions
• May provide on-site administrative assistance at off-site meetings or events, including those requiring overnight travel

Qualifications

Education & Experience

• High school diploma required
• Additional coursework or training in business or a related field preferred
• 1–3 years of administrative or related experience (or equivalent combination of education and experience)

Skills & Competencies

Knowledge & Technical Skills:

• Familiarity with general office operations and procedures
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and other standard business tools

Core Abilities:

• Strong written and verbal communication skills
• Ability to build effective working relationships with internal teams and external contacts
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Detail-oriented with a high standard for accuracy and professionalism
• Demonstrated commitment to delivering excellent customer service