Job Summary

The Customer Service Representative will play a key role in delivering exceptional service by assisting customers, answering questions, processing payments, and supporting sale day operations. This role serves as a central point of communication between customers and internal teams, ensuring all documentation, transactions, and interactions are handled efficiently and professionally. 

Responsibilities

• Organize, file, and manage documentation using internal systems and lot-based organization; upload documents for each sale
• Communicate with multiple departments and customers to obtain and process required documents (e.g., purchase, release, and related forms)
• Process payments from successful bidders accurately and efficiently
• Provide customers with information regarding services and support offerings
• Deliver a consistently high level of customer service in all interactions
• Maintain accurate records and ensure all paperwork is completed correctly and on time
• Support company safety initiatives by maintaining a safe work environment and following all safety procedures
• Collaborate with team members to ensure smooth operations during sale days
• Perform other duties as assigned

Qualifications

• Previous experience working directly with customers in an in-person environment
• Comfortable using computers and able to quickly learn new systems and technology
• Strong data entry and keyboarding skills
• Excellent customer service mindset with a commitment to creating a positive experience
• Ability to remain organized and maintain a positive attitude in a fast-paced or high-pressure environment
• Strong communication skills and ability to work effectively across teams
• Friendly, outgoing, and patient personality
• Team-oriented with a willingness to help wherever needed
• Bilingual in Spanish is highly preferred

Schedule: Monday – Friday, 8:00am – 5:00pm, Full-Time

Pay & Benefits

• $18–$20/hour (based on experience)
• Evaluation Hire
• Benefits available upon hire