Position Details

Industry: Roofing Contractor
Position Title: Service Coordinator
Pay Rate: $20-$23/hr DOE
Hours: 7am or 8am to 3pm or 4pm Monday through Friday
Length of Assignment: Evaluation Hire

Dress Code:
• Administrative / Office Positions: Business casual

Requirements

About the Role

We are looking for a high-energy, detail-oriented Service Coordinator to be the central hub of our service department. This is not just an administrative role; you are the voice of our company to our customers and the primary support for our field technicians.

The ideal candidate thrives in a fast-paced environment, possesses strong customer service skills, and understands that our primary mission is to serve our clients. We need a team player who is ready to jump in where needed but also has the individual drive to master new systems and push our operations forward.

Key Responsibilities

Work Order Management: Create and manage digital work orders in Dataforma, ensuring all job details, photos, and technician notes are accurately captured and organized.
Billing & Invoicing: Manage the full billing cycle. This includes reviewing completed work for accuracy and generating professional invoices for our customers.
Receivables Portals: Take ownership of processing invoices within various customer-specific portals.
Scheduling & Dispatch: Assist in scheduling leak calls and service repairs, coordinating with both the customer’s timeline and our crew’s availability to maximize efficiency.
Customer Communication: Serve as the primary point of contact for service requests. You will handle incoming calls and emails, provide status updates, and ensure every customer feels heard and valued.

What We Are Looking For

Customer-First Mindset: You truly enjoy helping people and realize that customer satisfaction is the ultimate goal of every task you perform.
A "Push-Forward" Attitude: You don’t wait to be told what to do. You are a self-starter who looks for ways to improve processes and is eager to learn the technical side of the industry.
Organization Maven: You can juggle multiple phone lines, portal logins, and scheduling changes without breaking a sweat or losing attention to detail.
Team Player: You work seamlessly with field technicians, management, and the accounting department to ensure nothing falls through the cracks.

Qualifications

Experience: 2+ years in service coordination, dispatch, or administrative support (experience in Roofing or Construction is a major plus).
Tech Savvy: Proficient in Microsoft Office (Excel/Outlook) and comfortable learning new CRM software and customer portals.
Communication: Exceptional verbal and written communication skills.
Reliability: Strong time-management skills and a proven track record of meeting deadlines in a high-volume environment.

Why Join Us?

Competitive salary and performance bonuses.
Health, Dental, and Vision insurance.
Paid Time Off and Holidays.
401K
A supportive, "family-feel" team environment where your contributions are recognized.

Express Office: York

2210 East Market Street

York, PA 17402

Email us

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