Customer Service Agent

Located in Portland, OR

Salary: $20-22/hr DOE

Customer Service Agent
NE Portland, OR
MON-FRI 0900-1700
$20.00-$23.00/hr, if logistics experience $23.00-$25.00/hr

Seeking Customer Service Agent with data entry, phone, and Excel skills. Provide top-notch customer service, manage requests, and support various tasks. 2 years of experience required. Apply today!

 

 

**Essential Functions:**
- Professionally and promptly answer phones and respond to email requests.
- Provide quick turnaround on quotes (within 30 minutes).
- Coordinate customer/agent/station requests for follow-up.
- Handle various customer service tasks, including returns, address changes, tracking shipments, and more.
- Accurately input pickup/quote data.
- Ensure routing/dispatch is informed of special instructions and cut-off times.
- Communicate with customers, sales, and other departments to resolve issues.
- Research and report on shipments for corporate and accounting needs.
- Familiarity with TSA regulations.
- Collaborate with other departments as needed.
- Utilize resources and tools effectively.
- Complete assigned duties and be available for overtime and weekend on-call rotations.

 

**Skills/Competencies:**
- Minimum typing speed of 35 WPM.
- Intermediate Excel and Word proficiency.
- Strong written and verbal communication skills.
- Deadline management.

 

**Education:**
- High School Diploma or equivalent.
- Relevant certifications, if applicable.

 

**Experience:**
- 2 years of basic customer service experience and/or 2 years of industry experience.

Join our team and contribute to our commitment to excellent customer service. Apply today and be a vital part of our dynamic organization.

Apply Now