Senior Customer Service /Order Entry

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Located in Marietta, GA

Salary: $23-$25/hour

Senior Customer Service/ Order Entry (B2B-Customer Service)

Hours: 8-5 M-F

Location:  Marietta

On site no work from home

Pay: $23-$25 per hour depending on experience.

Looking for a more seasoned person with some good background almost like a account managing situation. Looking for a bit of a higher level person.
Call center folks seem to not be able to handle the decision making side of customer relations.
This position will all most never get orders from phone calls they are all coming in emails or EDI or some even still fax.

***Customer Service Rep will have their own accounts so they need to be able to follow an order from start to finish

Must have B2B Account management or Customer Service support experience. Hardly on the phone, mostly email communication.

** Needs to have experience with Conflict Resolution and some Logistics would be helpful


Must have order entry experience

Looking for customer service candidates that are good at typing (no chicken peckers)

Call center is helpful, but really would like candidates with Customer Service experience they are really Account Managers answering phone calls.
Bilingual is great but not required.

MUST BE GOOD ON THE COMPUTER especially typing and data entry

REPORTS TO TITLE:
Director of FTC EFFECTIVE DATE:

JOB SUMMARY:
The purpose of this position is to answer and direct the incoming phone calls and receive and process the customer parts orders. Also required to maintain and control the parts inventory as it relates to the Japan annual orders and spot orders. Must be able to effectively communicate with customers and service personnel in the U.S.A. and Latin America. The tasks for this position are completed by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Maintains and coordinates all parts order needs that relate to Japan parts ordering. Includes printing reports, analyzing the reports and reporting parts inventory levels to management.
2. Creates all Japan parts orders after management approves them and submits them to Japan for processing.
3. Maintains all files related to open parts orders and processes the orders as they are received.
4. Creates necessary files for parts ordering and maintenance.
5. Required to communicate with company sales, service and support personnel regarding parts needs. This includes communicating with Japan to order parts and follow up on open order status.
6. Also required to communicate with customers regarding service person scheduling and parts orders.
7. Receives and processes all parts and die set orders. This includes assisting in pulling and shipping the parts orders as needed.
8. Maintains and updates all records regarding parts shipments and receiving.
9. Answers all incoming calls and directs them to the appropriate department. This includes taking messages and distributing them as needed.
10. Maintains a log of the service person activities.
11. Tracks all domestic machine shipments and informs the service personnel of progress to insure that the machines are installed.
12. Comply with Company Compliance Program Including Environmental, Quality, Health & Safety, and Confidential Information Management Guidelines.
13. Performs other position related duties as assigned.
14. Reasonable and predictable attendance is required.


SUPERVISION AND SCOPE OF POSITION:

This job has no direct supervisory responsibilities.

QUALIFICATION AND REQUIREMENTS:

Education/Experience:

High school diploma or general education degree (GED); or 4 year of related experience in office experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses: None

Travel Requirements: None

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

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