Service Support Representative (100% Remote)

*Must live in Central Time Zone*

Fortune 500 Company | 24/7 Operations

A Fortune 500 organization is seeking a Service Support Representative to join its 24/7, 365-day operations team. This is a 100% remote opportunity offering long-term growth and exceptional benefits once hired permanently.

This role plays a critical part in supporting customers by handling after-hours, weekend, and overflow branch calls across multiple time zones. If you thrive in a fast-paced, customer-focused environment and are comfortable working non-traditional schedules, this is an outstanding opportunity.

Schedule Requirements

• Must be available to work weekends (Saturday & Sunday required)
• Start times may vary between 4:00 AM – 12:00 PM
• Shifts may extend into evening hours (up to 9:00 PM)
• Department operates 24/7, 365 days a year
• Flexibility across time zones is essential

Key Responsibilities

• Answer incoming customer service calls during after-hours, weekends, and peak overflow periods
• Assess the urgency of customer concerns and determine if escalation is required
• Route or escalate calls appropriately based on established protocols
• Provide professional, calm, and accurate support in time-sensitive situations
• Document calls and actions clearly within internal systems
• Maintain high service standards while working independently in a remote environment

Required Qualifications

• Strong customer service experience (call center or high-volume phone environment preferred)
• Previous remote/work-from-home experience required
• Ability to remain composed and professional during urgent or high-pressure calls
• Excellent verbal communication and active listening skills
• Strong time-management and decision-making abilities
• Reliable internet connection and a distraction-free home workspace
• Comfortable working non-traditional hours, including weekends

Benefits (Once Hired Permanently)

Outstanding Benefits Package

• Medical, Dental, and Vision Insurance (100% covered)
• 401(k) with 100% company match up to 3%
• 15 PTO days
• 2 Personal Days
• Unlimited Sick Days

Why This Opportunity?

• Work 100% remotely with a respected Fortune 500 company
• Be part of a mission-critical, customer-focused support team
• Excellent long-term stability and benefits
• Competitive environment with growth potential