IT Support (Tier 1)

Located in Moorpark, CA

IT Support Technician (Tier 1)

Full-Time | Non-Exempt
Pay Range: $22–$25/hour

Position Overview

Our client is seeking a dependable and customer-focused IT Support Technician (Tier 1) to provide day-to-day technical support across their organization. This individual will serve as the first point of contact for IT-related issues and play a key role in maintaining smooth business operations.

The ideal candidate is a motivated problem-solver with strong communication skills and a passion for helping users navigate technical challenges. This is an excellent opportunity for someone early in their IT career who is looking to gain hands-on experience in a professional and fast-paced environment with growth potential.

Key Responsibilities

Technical Support & Troubleshooting

• Serve as the first point of contact for employee IT support requests
• Diagnose and resolve hardware, software, and basic network-related issues
• Provide timely and professional help desk support to end users
• Escalate complex technical issues to the IT Administrator as needed

System Maintenance & Monitoring

• Perform routine system updates and patch management
• Monitor systems proactively to ensure optimal performance and reliability
• Assist with maintaining overall IT system functionality

Equipment Installation & Configuration

• Set up and configure computers, printers, mobile devices, and software applications
• Ensure equipment is properly installed, tested, and ready for user productivity

User Account & Security Administration

• Manage user accounts, permissions, and access controls
• Support company cybersecurity practices and data protection efforts
• Assist in maintaining secure and compliant IT environments

Infrastructure Support

• Support Windows desktop and server environments
• Assist with maintaining network connectivity and core infrastructure components

Qualifications

Required Technical Skills

• Working knowledge of Windows operating systems (desktop and server)
• Familiarity with Microsoft 365 and Active Directory
• Experience troubleshooting hardware and configuring devices
• Ability to create and maintain accurate IT documentation

Soft Skills

• Strong customer service mindset with a positive, team-oriented attitude
• Excellent organizational and multitasking abilities
• Strong troubleshooting and analytical skills
• Clear verbal and written communication skills
• Patience and professionalism when supporting users with varying technical abilities
• High attention to detail

Preferred Qualifications

• Experience working in a manufacturing environment
• Basic understanding of networking concepts including TCP/IP, DNS, and DHCP
• Industry certifications such as:
  • CompTIA A+
  • Network+
  • Microsoft Certifications
  • Cisco Certifications

Education & Experience

• Associate degree in Information Technology or completion of a specialized IT training program preferred
• 1–3 years of experience in IT support, help desk, or a related role

Physical Requirements

• Ability to lift up to 50 lbs.
• Visual acuity testing may be required periodically

 

For more information or to apply please call 805-973-1870. 

 

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