CSR Specialist I

Top Job

Located in Newberg, OR

Salary: $22.00 - $25.00/hour DOE

CSR Specialist I

$22.00 - $25.00/hour DOE 

 

The CSR Specialist I representative maintains a high standard of exceptional customer service by efficiently following established procedures when processing orders, corresponding with customers, and collaborating with other departments within the facility.

Primary Duties and Responsibilities: (include, but not limited to):

• Interacts with customers taking daily orders; may include international customers as well as domestic customers.
• Answers basic questions surrounding product line.
• Enters customers’ orders accurately and quickly.
• Maintains professionalism while ensuring strategic statements are met.
• Reports customer issues daily.
• Reports on-time delivery issues daily.
• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
• Control upkeep of all sales records.
• Utilizes CRM system to capture pertinent data.
• Resolves questions/concerns effectively and efficiently through the use of active listening based on customer needs.
• Actively listens, communicates clearly and concisely, assures customer understanding.

Skills and Educational Requirements:

• Previous experience in assembly and shipping of manufacturing products preferred.
• Previous experience in order entry, inside sales, or customer service preferred
• Ability to work under pressure and maintain a pleasant demeanor.
• Possesses organizational skills with the ability to multi-task.
• Proficient with Word, Outlook & Windows.
• Has the ability to retain detailed or important information and/or instructions.
• Good command of the English language including writing and spelling.
• Requires the demonstrated ability to effectively communicate with all levels of the organization.

Monday - Friday, day shift. 

 

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