This is not a typical admin job.

We are looking for a highly capable Office & Operations Coordinator to become the central driver of our day-to-day operations, managing customer communication, coordinating orders, and ensuring nothing falls through the cracks.

You will be the hub between customers, sales, production, and shipping, keeping everything moving accurately and on time, with a strong focus on invoicing, accounts support, and financial accuracy.

If you are highly organized, detail-oriented, confident communicating with customers, and take pride in running a tight and accurate operation, this role will suit you well.

What You’ll Be Responsible For

Customer Communication

• First point of contact for calls and emails
• Respond to customer inquiries regarding orders, timelines, and product information
• Maintain clear, professional, and timely communication with customers and internal teams

Order & Operations Coordination

• Create and manage sales orders within the ERP system
• Coordinate with production to ensure accurate and timely order fulfillment
• Track orders and proactively communicate status updates to customers
• Prepare order documentation such as pick lists and job sheets

Invoicing & Accounts Support (Key Focus)

• Issue deposit and final invoices with a high level of accuracy
• Process customer payments, including credit cards
• Assist with receivables tracking and follow-ups
• Match vendor invoices to packing slips and resolve discrepancies
• Support cash flow tracking, reconciliations, and basic accounting entries
• Prepare statements and maintain accurate records up to handoff to accounting for final adjustments

Office & Administrative Operations

• Maintain organized digital and physical records
• Manage calendars, documents, and internal reporting
• Oversee office supplies and general office organization

Cross-Team Coordination (Critical)

• Act as the liaison between Sales, Production, and Shipping
• Ensure smooth handoffs from order entry to production to shipment
• Identify issues early and take initiative to resolve them

What We’re Looking For

• 4+ years of experience in office coordination, administration, or customer operations
• Strong proficiency in Excel, Outlook, and Word
• Experience with ERP or order management systems
• Solid experience with invoicing, payments, and basic accounting processes
• Excellent written and verbal English communication skills

Who You Are

• Highly organized and detail-oriented, especially with numbers and financial accuracy
• Able to manage multiple priorities without losing precision
• Confident communicating with customers and internal teams
• Reliable, responsive, and professional
• Proactive, you take ownership and do not wait to be told what to do
• Comfortable in a fast-paced, team-driven environment

What Sets You Apart

• Experience in manufacturing, industrial, or technical environments
• Familiarity with QuickBooks or similar accounting systems
• Ability to identify inefficiencies and improve processes
• Strong comfort working with invoicing, reconciliations, and financial data

Why This Role Matters

This role directly impacts customer satisfaction, order accuracy, cash flow visibility, and internal efficiency across departments.

You are not just supporting the business, you are helping run it.

About Us:

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in Canada, British Columbia, Abbotsford, we’re ready to help you take the next step in your career.