Customer Service Specialist - Logistics

Located in Mississauga, ON

Salary: $19 per hour

Customer Service Specialist (Logistics)

Location: Avebury Rd & Matheson Blvd W Position Type: Temporary to Hire (Temp‑to‑Perm Opportunity)

About the Role

We are seeking a detail‑oriented and tech‑savvy Customer Service Specialist (Logistics) to support daily transportation operations. In this role, you will handle order entry, routing and dispatching, traffic coordination, and communication with drivers and account managers. You will play a key part in ensuring shipments are routed accurately, delivered on time, and documented properly.

If you are organized, thrive in a fast‑paced environment, and want to build a career in supply chain and logistics, this is an excellent opportunity.

Key Responsibilities

• Order Entry — Enter customer orders and load details into the Freight Optimizer system

• Customer Profile Management — Maintain accurate and up‑to‑date customer profile information

• Load Coordination — Communicate with account managers regarding problem loads, actions taken, and status updates

• Shipment Monitoring — Track daily pickups and deliveries to ensure on‑time and damage‑free arrival

• Driver Communication — Handle check calls from drivers to confirm delivery timelines

• Data Validation — Validate all load data before marking loads as delivered for accounting

• Issue Investigation — Investigate and document product overages, shortages, or damages

• Appointment Scheduling — Schedule and reschedule delivery appointments as needed

• Load Acceptance — Accept or decline loads based on account manager instructions

• Routing Instructions — Provide drivers with detailed routing directions and instructions

Preferred Qualifications

• 0–1 year of experience in logistics or the transportation industry

• General knowledge of logistics, dispatching, and freight coordination

• Strong computer literacy and ability to learn new systems quickly

• High school diploma or equivalent

• Experience writing reports and professional correspondence

• Strong problem‑solving and communication skills

• Ability to follow written, verbal, and diagram‑based instructions

Shift Schedule

The operation runs 7 days a week, from 6:00 AM to 9:30 PM. Shift times and days off are determined by business needs and may change based on volume.

After approximately 1–2 weeks of training, you will receive your ongoing weekly schedule. Both shift hours and off‑days may vary depending on operational requirements.

Examples of potential schedules after training:

• Sun–Thu: 6:00 AM – 2:30 PM

• Tue–Sat: 6:00 AM – 2:30 PM

• Sun–Thu: 1:00 PM – 9:30 PM

• Tue–Sat: 1:00 PM – 9:30 PM

Additional Information

• Vacancy Status: This is a proactive recruitment campaign to build a talent pool of high-quality candidates for anticipated opportunities in 2026. This posting is for talent pooling and marketing purposes.

  AI Disclosure: YES. Our agency utilizes Artificial Intelligence (AI) tools to assist in the initial screening, assessment, and categorization of applications to better match candidates with future client needs.

  Post-Interview Notification: If you are invited to a formal interview for our talent pool, we will provide you with a status update on your application within 45 days of that interview.

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