Customer Service and Documentation Specialist

Located in Bloomington, IN

Salary: $17.00 / hr

Are you a strong communicator who enjoys helping people and solving problems? We're seeking a detail-oriented Customer Support & Collections Specialist to join a collaborative team in a hybrid work environment. In this role, you'll build positive customer relationships while helping manage accounts receivable, resolve payment concerns, and provide outstanding customer service. If you're organized, professional, and thrive in a team setting, we'd love to hear from you.

Job Summary

• Communicate professionally with customers and internal team members via phone, email, and Microsoft Teams
• Respond to customer inquiries regarding payments, account balances, and billing questions
• Assist customers with setting up payment arrangements
• De-escalate customer concerns while providing exceptional customer service
• Maintain a portfolio of customer receivables with a focus on minimizing financial risk and maximizing collections
• Accurately document all customer interactions, payment discussions, and account updates
• Maintain organized records of calls, emails, and customer communications
• Collaborate with team members to resolve customer issues and support department goals
• Meet productivity and quality expectations while contributing to a positive, team-oriented environment
• Perform other duties as assigned

Experience Required

• High school diploma or equivalent required
• Associate's or Bachelor's degree is preferred
• Previous customer service, collections, accounts receivable, or call center experience is a plus
• Basic to intermediate Microsoft Excel skills
• Experience working in a professional office environment preferred

Skills & Qualifications

• Excellent verbal and written communication skills
• Professional phone and email etiquette
• Strong organizational skills with exceptional attention to detail
• Ability to accurately document customer interactions and account information
• Comfortable handling difficult customer conversations with professionalism, empathy, and patience
• Strong problem-solving and conflict resolution abilities
• Enjoys helping customers while achieving business objectives
• Thrives in a collaborative, team-oriented environment
• Positive, "can-do" attitude with a strong work ethic
• Comfortable sitting for extended periods and working on a computer throughout the day
• Manual dexterity to operate standard office equipment
• Ability to occasionally lift up to 20 pounds

Location: Bloomington, IN

Position Type: Long-Term Contract

Pay: $17.00/hour

Schedule: Monday – Friday | 8:00 AM – 5:30 PM | Hybrid Work Environment

Ways to apply:

• Complete our online application
• Send your resume to Jobs.BloomingtonIN@ExpressPros.com
• Visit us in person at 333 E Winslow Rd, Bloomington, IN 47401

About Express Employment Professionals:

At Express, we connect great people with great opportunities. Our team is dedicated to helping you find a position that fits your skills, goals, and schedule, and you will never pay a fee for our services.

Whether you are seeking full-time, part-time, or flexible work, we offer opportunities across a variety of fields, including Administrative, Commercial, and Professional roles. Let us help you take the next step in your career.

Benefits Available to Eligible Express Associates:

• Medical Plan
• Dental Plan
• Vision/Eyewear Plan
• 401(k) Retirement Savings Plan
• Life Insurance
• Short-Term Disability
• Prescription Drug Reimbursement
• Holiday Pay (6 observed days)
• Referral Bonuses

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