Collections Agent

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Position Overview:
The Collections Agent is responsible for managing delinquent loan accounts and securing payment on outstanding balances. This role focuses on outbound communication, account analysis, and negotiation of payment solutions while maintaining compliance with company policies and industry regulations.

Key Responsibilities:

• Make high-volume outbound calls to customers regarding past-due loan accounts to secure timely payments
• Negotiate payment arrangements, settlements, and repayment plans based on customer financial situations and company guidelines
• Monitor and manage delinquent accounts, ensuring consistent follow-up until resolution is achieved
• Maintain accurate documentation of all collection activities, customer communications, and payment agreements
• Investigate and resolve account discrepancies, billing issues, and payment disputes
• Review account history, balances, and payment trends to determine the most effective collection strategy
• Process payments, adjustments, and account updates as needed to maintain accurate records
• Generate and review aging reports and account summaries to prioritize collection efforts
• Collaborate with internal departments to resolve complex account issues and ensure proper account handling
• Meet or exceed daily, weekly, and monthly performance metrics, including call volume and collection goals
• Ensure strict compliance with all state and federal collection laws, as well as company policies
• Maintain a professional, assertive, and respectful approach when interacting with customers

Key Skills & Qualifications:

• Strong negotiation and persuasion skills
• Ability to handle difficult conversations with professionalism
• Excellent attention to detail and organizational skills
• Ability to prioritize tasks and manage a high-volume workload
• Proficiency with computer systems, CRM software, and data entry
• Previous collections, finance, or accounts receivable experience preferred

Work Environment:

• Fast-paced, performance-driven office or call center
• Primarily outbound collection calls
• Goal-oriented role with clear performance metrics and expectations