Express Employment Professionals is looking for a highly organized, customer-focused Account Manager to oversee client relationships and ensure the consistent delivery of high-quality cleaning services. In this role, you will serve as the primary point of contact for clients, coordinate with cleaning teams, monitor performance, and support overall customer satisfaction and retention.

The ideal candidate has strong attention to detail, excellent communication skills, and thrives in a fast-paced, service-oriented environment.

Key Responsibilities

• Act as the main liaison between clients and operations, ensuring expectations are consistently met or exceeded
• Conduct routine site visits and inspections to monitor service quality and proactively address issues
• Build and maintain strong client relationships to support satisfaction and long-term retention
• Respond promptly to client inquiries, service requests, and concerns, ensuring timely resolution and follow-up
• Coordinate service schedules, special projects, and account-specific requirements with operations
• Track performance metrics, prepare client reports, and assist with renewals and upsell opportunities
• Support cleaning teams to ensure compliance with job requirements and company standards
• Manage incident reporting, customer complaints, and corrective actions in a professional and efficient manner

Qualifications

• Proven experience in account management, customer service, or operations (janitorial, cleaning, or service industry preferred)
• Strong communication and interpersonal skills with a customer-first mindset
• High attention to detail when evaluating service quality and resolving issues
• Excellent organizational and multitasking abilities
• Self-motivated with the ability to work both independently and collaboratively
• Proficiency with email, spreadsheets, and scheduling or CRM software
• Valid driver’s license required
• Bilingual in Spanish (spoken and written) preferred

If interested please apply to job via this site additionally sending  an updated resume to jobs.allentx@expresspros.com with "D200" in the subject line will be prioritized.