Service Advisor

Top Job

Located in Vista, CA

Salary: $70,000-$75,000

Job Summary: We are seeking a reliable and customer-focused Service Advisor to join our automotive repair team. The Service Advisor acts as the main point of contact between customers and technicians, ensuring excellent customer service while coordinating vehicle repairs and maintenance. The ideal candidate has strong communication skills, automotive knowledge, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Greet customers and assess vehicle service needs.
• Listen to customer concerns and document repair requests accurately.
• Prepare repair orders and communicate details to technicians.
• Provide repair estimates, timelines, and maintenance recommendations.
• Keep customers updated on repair progress and additional service needs.
• Schedule appointments and manage workflow efficiently.
• Review completed work with customers and explain invoices.
• Process payments and maintain accurate service records.
• Promote preventive maintenance and additional services when appropriate.
• Ensure high levels of customer satisfaction and repeat business.

Qualifications:

• Previous experience in automotive service advising or customer service preferred.
• Basic automotive repair and maintenance knowledge.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Computer proficiency and familiarity with shop management software.

Skills & Competencies:

• Customer service excellence.
• Sales and upselling ability.
• Organization and time management.
• Problem-solving skills.
• Attention to detail.
• Team collaboration.

Work Environment:

• Fast-paced automotive repair shop environment.
• Frequent interaction with customers and technicians.
• May require standing for extended periods and occasional vehicle movement.

Schedule: Monday-Friday, 8am-5pm

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