Food Program Assistant

Located in Durham, NC

Salary: $20-$23/hr.

Food Program Assistant

 

Job Description 

• Complete client intakes for referrals, including referral acceptance, client intake, verification of benefits, service delivery initiation, and follow-up as necessary
• Maintain up-to-date information in the CRM system to ensure that program information is accurate and accessible to team members
• Track communication with referrals and follow up on a regular schedule to ensure that client is reached
• Complete and submit invoices and claims to Medicaid partners on a weekly basis
• Respond to customer queries in an accurate, timely and courteous way, primarily via text and email and also via phone.
• Analyze and report service delivery concerns
• Engage with trainings, meetings, and program updates as necessary
• Other related duties as requested

 

Required Qualifications

• Bachelor’s Degree or commensurate experience
• Two years of related experience
• Bilingual in Spanish preferred
• Salesforce knowledge

Skills Required

• Commitment to improving the lives of people in poverty
• Ability to change course quickly and adapt to emerging deadlines
• Ability to multitask, prioritize assignments, make judgment calls, and work independently
• Ability to work independently on a computer for extended hours
• Spanish language proficiency is a plus 

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