Customer Service

Located in Millstone, NJ

Job Title: Customer Service Representative

Job Summary

The Customer Service Representative serves as the point of contact for customers, ensuring a positive experience by addressing questions, resolving complaints, and providing accurate information about products and services.

 

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person. (Mainly email)
• Resolve product or service issues by clarifying customer concerns and determining appropriate solutions
• Process orders, forms, applications, and requests
• Maintain customer records by updating account information
• Follow up with customers to ensure issues are resolved
• Provide information about products, services, policies, and procedures
• Handle complaints in a professional and timely manner
• Escalate complex issues to the appropriate department when necessary

 

Required Skills & Qualifications

• Strong communication and interpersonal skills
• Active listening and problem-solving abilities
• Patience and ability to handle difficult situations calmly
• Basic computer skills and familiarity with CRM systems
• Ability to multitask and manage time effectively
• High school diploma or equivalent (some roles may require additional education or experience)

 

This role is a temp to perm role

 

Pay rate is $20-21/hour

 

Role starts ASAP

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