The Sales and Account Coordinator serves as a central point of contact for customers while supporting both sales and purchasing functions. This role combines customer relationship management, order processing, and vendor coordination to ensure smooth day-to-day operations.

This is an assistant-level position with high visibility, requiring strong communication skills, attention to detail, and the ability to manage multiple responsibilities across customer accounts, sales activity, and purchasing support.

• Serve as a primary point of contact for customers, handling inquiries related to products, pricing, order status, and general support
• Build and maintain strong client relationships through consistent communication and follow-up
• Provide order updates, shipment tracking, and resolution of service-related issues
• Support the sales team with customer account maintenance and ongoing needs

Sales Support

• Process web and internal sales orders accurately and efficiently
• Process daily invoicing, including credit card transactions and sales order billing
• Assist with pricing requests, quotes, and sales documentation
• Review open orders and proactively follow up on discrepancies or delays
• Manage Returns Merchandise Authorizations and related credits

Purchasing and Vendor Coordination

• Assist with purchasing activities including issuing purchase orders and coordinating with vendors
• Process vendor invoices and ensure alignment with orders and receipts
• Support drop ship orders and vendor communication to meet customer timelines
• Partner with internal teams to address supply or fulfillment issues

Operations and Administrative Support

• Enter certifications and documentation into ERP systems with a high level of accuracy
• Maintain organized and up-to-date customer and order records
• Support inventory accuracy efforts, including cycle counts and data updates
• Coordinate internally with sales, purchasing, and leadership on order flow and special requests

Knowledge, Skills, and Qualifications

• Experience in a customer-facing role that includes elements of sales support, account management, or purchasing coordination
• Comfortable handling a mix of responsibilities across customer service, sales, and operations
• Proficiency in Microsoft Office, including Word, Outlook, and Excel
• Experience with ERP and CRM systems preferred
• Strong communication skills with a professional and customer-focused approach
• High attention to detail with strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced, team-oriented environment