Responsibilities

• Train and guide new service administrators in call center procedures and systems
• Communicate directly with customers, including distributors, regarding service needs and updates
• Coordinate closely with sales and service teams to resolve customer issues
• Issue Return Material Authorizations (RMAs) and process service-related documentation
• Issue credits and process adjustments as needed
• Manage service accommodations and customer service resolutions
• Administer labor agreements and ensure proper handling of service-related labor costs
• Process and coordinate labor payments related to service accommodations
• Maintain accurate records of service transactions and customer interactions

Requirements

• Associate’s degree or equivalent experience preferred
• Previous experience in customer service or service administration preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Experience working with customers and internal teams
• Attention to detail and accuracy in documentation and processing

Benefits of Working with Express Employment Professionals

• Weekly pay
• Medical, dental, and vision insurance options
• Holiday pay (eligibility based on assignment)
• Access to short-term and long-term job opportunities
• Resume and career support services
• Dedicated local office support and recruiter guidance
• Opportunities for temp-to-hire and direct hire placement
• Skill-building and career advancement opportunities