Office Assistant

Located in Morris Plains, NJ

Salary: $17

Responsibilities

• Answer all inbound calls in a professional and courteous manner
• Assist customers with product availability, pricing, and general inquiries
• Enter customer orders accurately and timely into the S2K ERP system
• Process regular RX orders, stock orders, parts orders, and special handle orders
• Conduct product searches for retired or unavailable items and coordinate with internal departments
• Set appropriate customer expectations regarding product availability and turnaround times
• Process special handle account fax and email orders according to account guidelines
• Assist consumers with inquiries via phone and direct them to appropriate resources when needed
• Process web orders, Eyefinity orders, UPS claims, and FedEx claims
• Handle consolidated orders and support order fulfillment processes
• Maintain customer service sample inventory and process fax orders as needed

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Requirements

• High school diploma or GED required
• 1+ years of customer service or office experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic math skills and attention to detail
• Strong problem-solving and reasoning ability
• Computer proficiency including MS Office and Outlook
• Experience with ERP systems (S2K preferred but not required)

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Benefits of Working with Express Employment Professionals

• Weekly pay
• Medical, dental, and vision insurance options
• Holiday pay (eligibility based on assignment)
• Access to short-term and long-term job opportunities
• Resume and career support services
• Dedicated local office support and recruiter guidance
• Opportunities for temp-to-hire and direct hire placement
• Skill-building and career advancement opportunities

Apply Now