Order Desk Associate - Medical Equipment

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Located in Port Coquitlam, BC

Salary: $23-$27 an hour

We are seeking an experienced Order Desk Associate to join an established company in Port Coquitlam. This is a full-time and permanent opportunity, well suited to a customer-focused professional with B2B order processing experience within the medical equipment, wholesale, or commercial supply industry.

Qualifications & Experience:

• 3+ years of experience in an order desk, customer service, or inside sales role within a B2B wholesale or commercial environment (medical equipment experience is a strong asset)
• Proven experience working with Sage 50 (SAG 50) and ERP-based order processing systems (experience with in-house ERP systems preferred)
• Strong B2B customer service experience, supporting wholesale and commercial clients
• High level of technical proficiency, including ERP systems and Microsoft Office (Excel, Outlook, Word)
• Excellent verbal and written communication skills for email and phone-based customer interactions
• Strong attention to detail, organization, and ability to manage multiple orders in a fast-paced environment
• Reflects longevity in previous employment tenures
• References and a background screening will be conducted for candidates moving forward in consideration

Role Responsibilities:

• Intake of customer orders via email and phone from B2B wholesale and commercial clients
• Verify product availability, pricing, customer eligibility, and account status prior to order processing
• Accurately process and manage orders using Sage 50 and the company’s in-house ERP system
• Provide customer service support related to orders, including order status, changes, backorders, and delivery inquiries
• Liaise closely with Sales, Warehouse, Logistics, and Accounting departments to ensure timely and accurate order fulfilment
• Maintain accurate customer, pricing, and order records within the system
• Assist with quotations, order adjustments, returns, and issue resolution

What's Offered:

• Full-time, permanent position
• Based in Port Coquitlam - work local, live local!
• Monday to Friday
• 9:00 am – 5:00 pm
• $23.00 – $27.00 per hour, commensurate with experience

Additional Details:

• This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia
• Only electronic applications will be considered
• The posting will remain open until a qualified candidate is selected

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