Technical Customer Support Specialist

Located in Sarasota, FL

Salary: $20-$23/Hour

Technical Customer Support Specialist
Pay: $20-$23/hour
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Type: Full-Time

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Position Overview

We are seeking a Technical Customer Support Specialist to provide expert-level support for mobility and accessibility products. This role supports dealers, distributors, and end-users by troubleshooting technical issues, providing guidance, and ensuring a high level of customer satisfaction.

This is a great opportunity for someone who enjoys problem-solving, technology, and helping others succeed.

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Key Responsibilities

• Provide phone-based technical support for mobility and lift products
• Troubleshoot electro-mechanical systems and guide repair solutions
• Assist customers and partners with product questions, service issues, and troubleshooting
• Process service requests, return authorizations, and related documentation
• Support training sessions for dealers and customers
• Create and maintain training materials and documentation
• Collaborate with internal teams to improve product support and customer experience
• Occasionally provide on-site technical support (limited travel)
• Use internal systems such as CRM and ERP platforms to manage cases and documentation

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Qualifications

• 2+ years of experience in technical support, field service, or a similar role
• Strong understanding of electro-mechanical systems and troubleshooting
• Ability to read schematics or technical diagrams
• Strong communication skills (written and verbal)
• Highly organized with strong attention to detail
• Experience with CRM/ERP systems preferred (Salesforce, Syspro, etc.)
• Ability to manage multiple priorities in a fast-paced environment

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What We’re Looking For

• Problem-solver with a strong technical mindset
• Patient, professional, and customer-focused
• Comfortable learning complex products and systems
• Team player who thrives in a collaborative environment

Apply Now