Position Summary

We are seeking a reliable, personable, and professional Customer Sales & Service Representative to join our distribution team. This role is essential in maintaining strong customer relationships by providing exceptional service, managing orders, and supporting day-to-day operations. The ideal candidate is highly organized, communicates effectively, and is comfortable working both in an office environment and occasionally in a warehouse setting.

Key Responsibilities

• Answer incoming customer calls and respond to inquiries in a professional and timely manner
• Manage and respond to customer emails regarding orders, product inquiries, and service needs
• Follow up with customers regarding order status, changes, and confirmations
• Enter, process, and track orders accurately using internal systems (SAP preferred)
• Provide excellent customer service while maintaining a friendly and professional demeanor
• Collaborate with warehouse staff to ensure order accuracy and timely fulfillment
• Assist in the warehouse when needed, including locating or verifying orders
• Operate a sit-down forklift safely and as required
• Maintain clear communication with team members and management

Qualifications

• Previous experience in customer service, sales support, or a distribution environment preferred
• Experience with SAP is highly preferred
• Ability to operate a sit-down forklift (certification preferred or willingness to obtain)
• Strong phone skills with excellent customer service and phone etiquette
• Proficient in basic computer skills (email, order entry systems, etc.)

Skills & Attributes

• Excellent communication skills (verbal and written)
• Professional, positive, and customer-focused attitude
• Strong attention to detail and organizational skills
• Ability to multitask and manage priorities in a fast-paced environment
• Dependable, punctual, and self-motivated
• Team player with a willingness to jump in where needed

If interested, please call 813-448-6590 and/or send email to jobs.tampafldowntown@expresspros.com