Bilingual Credit and Customer Support Representative

Top Job

Located in Guelph, ON

Salary: $22.00-$24.00

Bilingual Credit & Customer Support Representative

3-Month Contract | Hybrid | Acheson, ON or Guelph, ON

$22–$24/hour

Our client is seeking a detail-oriented and customer-focused Bilingual Credit & Customer Support Representative to join their team on a 3-month contract basis. This hybrid role offers the opportunity to work in a collaborative environment while supporting both English and French-speaking customers.

The successful candidate will have strong communication skills, previous customer service experience, and the ability to manage a high volume of outbound calls and email inquiries in a professional manner.

Key Responsibilities

• Conduct credit reference checks for new and reactivated customer accounts
• Complete outbound reference calls (approximately 15–30 calls daily)
• Provide bilingual (French/English) email support, including invoice copies and account statements
• Contact customers regarding pending orders due to outdated credit card information using approved scripts
• Support English credit reference checks as workload permits
• Accurately update customer information and account notes within internal systems
• Maintain professionalism and confidentiality when handling customer and credit information

Qualifications & Skills

• Bilingual in French and English (verbal and written) required
• Previous customer service experience required
• Previous credit or accounts receivable experience preferred
• Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint
• Experience working within ERP systems, preferably Dynamics 2012
• Strong communication, organizational, and multitasking skills
• Ability to work independently and collaboratively in a fast-paced environment

Work Environment

• Hybrid schedule: 3 days in office / 2 days remote
• Location options: Acheson, Ontario or Guelph, Ontario
• Equipment provided by the client
• Virtual interview process

How to Apply:

Interested candidates are encouraged to apply through Express Employment Professionals Guelph. Apply online or call 519-821-4275 or email resume to mikayla.mcmullen@expresspros.com

Express Employment Professionals (Guelph) is a licensed Temporary Help Agency operating in full compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable Temporary Help Agency regulations. We welcome applications from all qualified candidates and do not require Canadian experience. Applicants are advised that artificial intelligence tools may be used to support initial screening, assessment, or selection processes. Express Employment Professionals provides reasonable accommodation throughout the recruitment process upon request. This job posting and any associated applicant information will be retained for a period of three (3) years in accordance with provincial regulations.

Apply Now