Customer Service Representative

Top Job

Located in Bend, OR

Salary: $23-$28 DOE

Customer Service Representative

 

 

Wage: $23-$28 DOE

Location: Bend, OR

Shifts: May vary based on operational needs. Typical schedules include 7:00–3:30, 7:30–4:00, 8:00–4:30, and 8:30–5:00.

Position Summary

The Customer Service Representative delivers a high‑quality, responsive customer experience while serving as a key liaison between customers, technicians, and internal teams. This role manages incoming inquiries, service coordination, dispatch support, administrative tasks, and follow‑up communication to ensure customer satisfaction and operational efficiency. Additional responsibilities include scheduling, billing, parts coordination, and membership support.

Key Competencies

Customer Focus • Communication Excellence • Accuracy & Detail • Time Management • Adaptability • Team Collaboration • Process Discipline • Continuous Improvement

Key Responsibilities

Customer Service & Communication

• Respond to customer inquiries via phone, email, and chat

• Review abandoned call reports

• Collect payments over the phone

• Forward emails to appropriate team members

• Maintain relationships with customers and property managers

• Handle escalated or upset customers professionally

Scheduling, Dispatch & Coordination

• Manage technician schedules using ServiceTitan

• Communicate job progress, delays, and updates

• Schedule jobs once parts arrive

• Order and stage service parts

• Coordinate technician time off, training, and vehicle needs

• Review lead reports and recurring service reports; schedule PMAs

Job Closeout, Billing & Follow‑Up

• Complete prior‑day job closeouts

• Ensure completed jobs are billed and payments collected

• Follow up on unsold service estimates

• Support technicians with job checkout as needed

Parts, Warehouse & Inventory

• Stage and prepare parts for upcoming jobs

• Send daily pickup lists to the warehouse

• Coordinate special‑order items

Warranty & Administrative Support

• Prequalify warranty coverage

• Purchase office supplies

• Send orientation packets for new installations

• File warranties and coordinate claims/callbacks

Sales & Membership Support

• Quote, follow up on, and sell residential memberships

Data Management & Reporting

• Maintain accurate customer records; merge duplicates

• Review and approve weekly batch reports

• Support month‑end close by reviewing completed work orders

 

Required Qualifications

• Strong integrity and commitment to customer satisfaction

• Excellent verbal and written communication

• Ability to multi‑task and manage competing priorities

• High attention to detail and accuracy

• Strong problem‑solving and conflict‑resolution skills

• Ability to remain professional in difficult customer situations

• Minimum 2 years of customer service, dispatching, or administrative experience

• Proficiency in Microsoft Office; ability to learn company software

• Strong organizational and time‑management skills

• Team‑oriented work ethic

Preferred Qualifications

• Experience in HVAC or a service‑based industry

• Experience with ServiceTitan

• Dispatching and job‑scheduling experience

• Familiarity with warranty processes

 

 

 

 Please call 541-389-1505 to schedule an interview with an Employment Specialist!

Apply Now