Repayments Services Representative
Full-Time | Remote | Guelph
Express Employment Professionals is recruiting on behalf of our client for a Repayments Services Representative.
This position is responsible for ensuring loan repayments are received according to repayment schedules and accurately applied to customer accounts. The successful candidate will support repayment operations through collections, account monitoring, customer communication, reporting, and administrative support.
If you are highly organized, customer-focused, and experienced in receivables or collections, this is an excellent opportunity to join a professional and collaborative team environment.
Key Responsibilities
- Monitor accounts receivable alerts and follow up with customers regarding defaulted accounts, NSF payments, EOPP deadlines, payment shortfalls, and repayment inquiries to help prevent delinquencies and maintain accurate account status.
- Process repayments, scheduled pre-authorized debits, cheque postings and reconciliations, contingency transfers, sundry payments, CRIP payments, payment schedule changes, discharge processing, and additional advance requests while ensuring all transactions are accurately recorded.
- Prepare and send demand letters, settlement agreements, reports, and account documentation, while maintaining repayment email inboxes, voicemail follow-ups, Post Production Report updates, and accurate system records including KiSSFLOW updates.
- Provide professional customer service through inbound and outbound communication, assist with administrative and reporting functions, and support overall repayment operations as required.
Qualifications
- College diploma in Business or a related field
- Minimum 1–3 years of experience working in a bilingual environment
- Minimum 1 year of experience in receivables and/or collections
- Strong verbal and written communication skills
- Excellent customer service and relationship-building abilities
- Strong organizational skills and attention to detail
- Ability to manage difficult conversations and negotiate payment solutions professionally
- Strong analytical and problem-solving abilities
- High level of integrity and professionalism
- Ability to multitask and work effectively in a fast-paced environment
Technical Skills
- Advanced proficiency in:
- Microsoft Word
- Microsoft Excel
- Portfolio Plus
- LOMA
- Intermediate proficiency in:
- KiSSFLOW
- Cyberquery
- Experience using digital and virtual communication platforms
Preferred Qualifications
- Accounts receivable and collections training
- Bilingualism considered an asset
Working Conditions
- Low physical exertion required
- Occasional lifting under 10 lbs
- Primarily computer and phone-based work environment
What We Offer
- Opportunity to join a professional and supportive team
- Collaborative and team-oriented work environment
- Valuable experience within financial services and repayment operations
- Career growth and development opportunities