Service Advisor$22/hr

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Located in Whitby, ON

Salary: $22/hr

We are recruiting for a Service Advisor for a client in the Whitby area.

What You'll Do:

• Act as the go-to person between our valued customers and our skilled technicians, ensuring seamless communication and top-notch service.
• Elevate the customer experience by using tools like video and digital updates to build trust and transparency throughout the maintenance or repair process.
• Greet every customer with a friendly, professional attitude that reinforces their loyalty and sets the tone for a positive experience.
• Help customers with vehicle pick-ups and make sure their records are current, so we can personalize and streamline their future visits.
• Clearly explain the work completed and upcoming maintenance needs, so customers leave informed and confident.
• Keep customers posted when back-ordered parts arrive and ensure they’re promptly contacted.
• Review work in progress and open repair orders to make sure everything is running on time and to standard.
• Accurately diagnose and document customer concerns to ensure technicians have clear direction.
• Take on additional projects or tasks as needed to support your team and grow your skills.

What You Bring:

• Previous experience as a Service Advisor within the automotive industry
• Strong verbal and written communication skills to connect with both customers and team members.
• Valid Ontario Class ‘G’ Driver’s License.
• Previous experience in customer service roles with a passion for delivering standout experiences.
• Proficiency in PBS would be considered an asset
• Ability to use communication technology including chat and text

Apply Now