CS Logistics Administrator

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Located in Delta, BC

Salary: $22-25/ hr

Express Employment Professionals, Delta/ Richmond BC, is hiring for a Customer Service Logistics Administrator for our client's local branch building finishing product distributor based out of Annacis Island of Delta, BC. This role will be working with a small team and reporting to Customer Service Manager & Operations Manager.

 

Responsibilities:

Logistics & Shipping Coordination
• Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare required shipping documentation (pick lists, packing slips, bills of lading).
• Verify shipping instructions (LTL, courier, collect, prepaid, etc.), track shipments, enter tracking details, and communicate ETAs to internal teams.
• Assist with transportation bookings, freight method selection, and compliance with carrier guidelines and internal SOPs.
• Maintain accurate records for orders, shipments, and customer accounts; manage Samples Receiving and notify Sales Teams upon arrival.
• Support inventory control activities, including cycle counts, stock adjustments, and discrepancy resolution.
• Collaborate with Customer Service, Warehouse, Purchasing, and Sales to ensure smooth workflow and timely information exchange.
• Participate in team meetings, huddles, one-on-ones, and training sessions; contribute to continuous improvement of processes and improving the customer experience.
• Perform other general duties as required.

Order Desk • Customer Service (Back up)
• Build and maintain strong relationships with clients and sales teams through friendly, efficient communication and support.
• Manage the order desk inbox; enter and validate orders in the ERP system, confirming product availability, pricing, ship dates, and special instructions.
• Handle customer and dealer inquiries (phone and email), including stock checks, product/application support, Dealer Portal assistance, order status updates, and shipping details.
• Coordinate with Territory Managers on order issues, backorders, samples, and special requests; process order changes, cancellations, and returns per company policies.
• Oversee front office reception duties, including office supply management, greeting guests, and maintaining a clean, professional workspace.
• Provide Dealer Support and telephone coverage across Canada for the Order Desk and Sales Support Team as needed

Requirements:
• High School Diploma
• Administrative Business Degree an asset
• / Logistics experience1-3 years Customer Service Support / Office Administration
• Excellent time management and organizational skills
• Strong oral and written skills/e-mail etiquette
• Strong Interpersonal & Communication skills
• Able to quickly pivot in high paced environments with strong attention to detail and focus
• Eagerness to learn and grow
• Strong business Acumen
• Forklift, First Aid certification/training an asset
• SAP Business One / ERP systems an asset
• CRM Experience an asset

 

Monday to Friday, 8am to 4:30pm.

 

Pay is between $22 to $25/ hour depending on experience. Extended benefits after probationary period.

 

Please send your resume in MS Word to vivien.lee@expresspros.com with subject line "CS Logistics Administrator, B1010 VL". www.expresspros.com/deltarichmondbc for this and other roles - please feel free to pass to friends and family.

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