Customer Service Representative

Located in Maryville, TN

Salary: 20.00

Customer Service Representative - $20

Express Employment Professionals is hiring a/an Customer Service Representative for a local manufacturer in Maryville, TN. 

 

Customer Service Representative Responsibilities:

• Assist customers with inquiries and grievances by telephone, email, online chat, or in person.
• Provide product support, warranty information, and assist customers with parts orders, product inquires, and website/portal navigation.
• Resolve product or service grievances by defining the cause of the problem, determining the best solution, explaining the best course of action, executing, and then completing follow up.
• Ensure that appropriate actions are taken to resolve customer’s grievances in a timely manner.
• Escalate customer complaints or questions to specialists or management, as appropriate.
• Assist customers with warranties, claims processing, certificates of origin and more.
  Provide pricing, delivery, and order information for reimbursement or replacement parts.
• Ensure all actions are in compliance with rules, regulations, policies, and procedures.
• Complete other duties and cross-training activities as assigned.

Customer Service Qualifications:

• High school diploma or equivalent required
• Minimum of two (2) years customer service experience required
• Mechanical, manufacturing (office), or parts advisor background required

Customer Service Shift:

• Monday - Friday | 8:30 AM - 5:30 PM
• Full-time

Benefits included:

• Vacation pay accrual
• Minimum Essential Coverage medical
• 401(k)
• Referral Bonuses

Ways to Apply for the Customer Service opportunity:

• Call Magy at at 865-273-2158
• Stop by our office M-F between 8am and 4pm – 631 William Blount Drive, Maryville, TN
• Fill out an online application at Expresspros.com/AlcoaTN
• Send your resume to Magy.Gonzales@Expresspros.com

Apply Now