Risk Administrator

Top Job

Located in Bend, OR

Salary: $22-$23 DOE

Risk Services Administrative Coordinator

 

Location: Bend, OR

Pay: $22–$23 DOE

Schedule: Monday–Friday; 8am-5pm

 

Overview

The Risk Services Administrative Coordinator supports claims intake, customer service, and daily departmental operations. This role is ideal for a detail-oriented, service-minded professional who thrives in a fast-paced environment and communicates clearly with customers, store teams, and internal staff.

Key Responsibilities

Claim Intake & Customer/Store Support (30%)

• Triage incoming claims and incidents from store locations.

• Set up new claims and enter data into the Riskonnect RMIS system.

• Serve as primary phone support for customers, claimants, and store management regarding claim inquiries and insurance coverage.

• Manage incoming claim documentation, including photos, estimates, medical notes, and safety-related calls.

Office & Administrative Support (20%)

• Manage and distribute departmental mail, email, and faxes.

• Support insurance requests, certificate management, self-insurance reports, and policy administration.

• Assist with liability claim assignment and provide backup for claim payment processing and charge invoices.

• Prepare written correspondence, subrogation requests, new manager packets, provider panels, and risk-related project materials.

• Lead scheduling and logistics for Risk Services team meetings and functions.

Liability Claim Support (20%)

• Collect claim-related documents from claimants, stores, repair facilities, and vendors.

• Prepare claim communications, total loss documentation, vendor task assignments, and repair invoices.

• Track recoveries, subrogation, and restitution.

• Maintain the Department Operations Manual and prepare monthly claim and customer service metrics for leadership presentations.

Workers’ Compensation Support (20%)

• Monitor layoff/termination reports and update Riskonnect; notify Sedgwick examiners of status changes.

• Manage monthly reporting, specialized check requests, provider panel updates, and intranet content.

• Prepare New Store Manager Packets and manage payments for Sedgwick fees and EAIP recoveries.

• Sort and distribute daily email and mail for the Work Comp team.

• Assist with Return-to-Work program coordination as needed.

Product Liability Support (10%)

• Prepare shipping labels and coordinate product returns with the Adjustment Department.

• Draft tender letters to manufacturers and suppliers.

• Attach claim disposition documents and respond to customer/store inquiries regarding product claim status.

 

 

 

Please call 541-389-1505 to schedule an interview with an Employment Specialist!

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