Customer Service & Logistics Associate

Located in Laguna Hills, CA

Salary: Up to $27/Hr. DOE

Express Employment Professionals is recruiting Customer Service for a medical device company located in Laguna Hills. This is a full-time, evaluation-to-hire position

ESSENTIAL JOB FUNCTIONS:

• Follow established guidelines for Day-To-Day shipping and receiving and routine tasks.
• Process all incoming and outgoing shipments through the company's shipping and receiving database.
• Ensures customer inquiries are handled in a professional and expeditious manner.
• Maintains effective communication with other individuals and departments as necessary.
• Accurately enters all order requests received via telephone, FAX, mail, and email.
• Verifies all entries for accuracy.
• Interface with distributors to handle movement of inventory in a professional manner.
• Process Instruments trays returned back from the field through washing and sterilizing cycles.
• Perform quality and functional checks for inventory before shipping and after receiving.
• Verify that orders are accurately filled by comparing items and quantities of goods gathered for shipment against documents and order requests.
• Pack, seal, and label to prepare materials for shipping.
• Prepare all shipping documents in a timely and accurate manner.
• Unpack, examine, and route incoming shipments. Record damaged items and shortages and correspond with shipper.
• Determine shipping method for inventory, using knowledge of shipping procedures, routes and rates.
• Record shipment data, such as weight, charges, space availability and discrepancies, for record keeping purposes.
• Maintain inventory of shipping materials and supplies as needed.
• Contact carrier representative to make arrangements, and issue instructions, for shipping and delivery of materials in a timely manner.
• Stock shelves and track shipments.
• Perform physical/cycle counts of inventory with distributors on the field.
• Lift items with hand truck; must be able to lift 50 lbs. or more.
• Prepare International Shipment and Proforma invoices.
• Prepare inventory availabilities and transactions excel reports and spreadsheets.

 

REQUIREMENTS:

• High school diploma
• Minimum of 2 years of relevant experience with a medical device company, preferably specialized in spinal devices manufacturing.
• Minimum of 2 years of relevant experience with DHL, FedEx, USPS or any major shipping carrier.
• Can work independently and to prioritize and handle multiple tasks and projects concurrently.
• Willing to work on weekdays and, if needed, on weekends in support of operational needs.
• Ability to lift up to 50 lbs. containers safely and efficiently.
• Strong customer service, interpersonal and communication skills.
• Experience with computer systems to include Microsoft Office products, i.e. Outlook, Word and Excel (is a must).
• Comfortable learning and using Inventory systems. Experience in inventory systems is a PLUS.
• Must be a detail oriented and a fast learner.
• Attention to Detail: Accuracy counts. Need to make sure not to miss any details when counting orders and taking stock.
• Math Skills: Usage of basic math to add inventory.
• Willing to submit to a background check.

 

 

Benefits of working with Express include medical benefits, training and scholarship opportunities.

 

Apply with application to lagunahillsca.expresspros.com or email your resume to Jobs.lagunahillsca@expresspros.com or contact us at 949-556-3359.

 

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