Customer Service

Top Job

Located in Marietta, GA

Salary: $18.00/hour

Hiring a Customer Service Representative

 

Location: Marietta, GA
Shift: 8:00a.m.-5:00p.m.
Pay: $18.00/hour
REPORTS TO: Customer Service Supervisor

ESSENTIAL ACCOUNTABILITIES:
Works closely with customer service supervisor to increase productivity and drive metrics.
Answers customer calls and emails within a timely manner.
Safeguard all customer information.
Verify billing and shipping information for orders.
Keeps Salesforce counts updated and correct.
Receives and processes all orders, returns, and exchanges.
Maintain a safe and clean work environment.
Pull and/or provide order information including order/invoice date, total, shipment dates and tracking information.
Escalates more complex customer inquiries to Customer Service Supervisor.
Makes outbound calls to follow up on accounts as requested.
Performs any other duties as assigned.

QUALIFICATIONS:
Requires a high school diploma or equivalent
One (1) year of experience in a customer service environment.
Highly skilled in effective communication, written and verbal.
Detail oriented/strong attention to details.

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to use hands to type, key, handle, feel or operate office machinery, objects or controls and reach with hands and arms.
Ability to communicate efficiently with both team and customers to create seamless experience.
The employee frequently is required to sit for extended periods of time; often upwards of 50% of the day.
The employee frequently is required to stand for extended periods of time; often upwards of 50% of the day.
The employee is frequently required to walk, balance, stoop, kneel, squat, climb stairs or bend; often upwards of 50% of the day.

WORK ENVIRONMENT:
While the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, they are in no way all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in the office.
The employee often works at a desk or on various other office equipment.
The noise level in the work environment is typically moderate.

SAFETY:
Adhere to company safety policies and procedures.
Immediately reports any unsafe conditions or other safety-related issues to a member of the management team.
Do not allow an employee to operate any type of equipment if they have not been officially trained.

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