Customer Care Specialists-Medical

Top Job

Located in Las Vegas, NV

Salary: $18/hr

Express Employment Professionals is actively hiring Customer Care Specialists for a growing healthcare support team. This is a great opportunity for individuals who thrive in fast-paced environments, enjoy helping people, and are comfortable handling a variety of customer interactions across phone, email, and chat platforms.

Schedule During Training:
Monday through Friday | 8:00 AM – 4:30 PM

Available Work Hours After Training:
Sunday through Saturday | Between 5:30 AM – 11:30 PM
Must be flexible to work an assigned 8-hour shift within operating hours.

What You’ll Be Doing:
• Assist customers with account support, scheduling, enrollment, and general service questions
• Provide professional support through phone, email, chat, and ticketing systems
• Troubleshoot basic issues and escalate concerns when appropriate
• Accurately document customer interactions and follow-up requests
• Navigate multiple systems while maintaining excellent customer service
• Work closely with internal departments to ensure timely issue resolution
• Deliver a positive customer experience in a high-volume environment

What We’re Looking For:
• At least 1 year of recent customer service or call center experience
• Strong communication and multitasking skills
• Comfortable managing multiple support channels simultaneously
• Ability to remain professional and organized in a fast-paced setting
• Basic computer proficiency, including Microsoft Office and system navigation
• Dependable, team-oriented, and eager to learn

Preferred Qualifications:
• Experience in healthcare, insurance, or health tech environments
• Familiarity with ticketing systems such as Zendesk
• Experience working in fast-paced or startup-style environments
• Comfortable using Mac operating systems

Why Apply?
• Full-time opportunity with immediate openings
• Supportive team environment
• Opportunity to grow with a rapidly expanding organization
• Meaningful work helping support healthcare members and providers

Interested candidates can text “Care Call” to (702) 381-9810 to apply today.

Full-time availability is required. Part-time schedules are not available.

Express Employment is an Equal Opportunity Employer offering benefits from the first day of employment, including medical, vision, dental, life insurance, 401(k), referral bonuses, and direct deposit.

 

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