Operations Administrative Assistant

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Located in Marietta, GA

Salary: $21-$22/hour

Hiring:  Operations Admin Assistant (in office position)

 

Location: Marietta
Salary range: $21-$22
Hours: Either 7am-4pm or 8am-5pm
Must be proficient: Typing skills, Word, Excel, & PowerPoint

**The role will primarily support our service operations team with work orders, parts requisitions, claim filling, and general office operations.

Position supports a remote operation team but Operation Admin Assist works in office, Monday Friday at our Marietta branch, and will share an office space with that manager; multiple people in the work area.
Reports to: Service Hub Manager
Job Summary: Assist in various administrative tasks related to our Remote Service Operations. This includes but is not limited to work orders, parts requisitions, claim filing, and general office operations, ensuring smooth and efficient daily operations for the team. This role requires strong attention to detail, effective communication, and the ability to manage multiple tasks simultaneously.

Essential Functions:
Generate new work orders based on service needs, ensuring all required information is accurately entered into the system, including creating digital hard cards.
Generate parts requisitions for new work orders, ensuring clear communication with the parts team and confirming parts are pulled for technicians in a timely manner.
Monitor our digital communication system (Modern) daily for completed tasks by technicians, ensuring all relevant documentation is present for claims filing.
Finalize and close work orders after confirming all tasks are completed and necessary documentation is submitted.
Submit, track, and follow up on warranty claims for services or materials, ensuring all documentation is complete and accurate.
Organize and maintain physical records related to work orders, claims, and other administrative tasks.
Monitor, prioritize, and respond to daily emails to ensure smooth communication within the team and with external contacts.
Assist the Remote Service Operations Manager with tasks such as generating spreadsheets and conducting data analysis as required.

Qualifications:
Graduation from high school or GED equivalent. College degree a plus.
1-3 years of experience in administrative assistant, customer service and/or warranty operations.
Highly developed sense of integrity and commitment to customer satisfaction
Must understand company objectives and possess the ability to make decisions and undertake actions which balance customer needs with company policies.
Excellent organizational, analytical, problem solving, and decision-making skills.
Excellent oral, written, and interpersonal skills
Takes initiative, is flexible, and has strong attention to detail.
Ability to solve problems and deal with a variety of variables in situations where only limited information exists.
Proficiency in office software (Excel, Outlook, etc.).
Attention to detail and ability to follow instructions accurately.
This position involves prolonged periods of sitting, extensive computer usage, typing, and proofreading work orders, warranty claims and Excel spreadsheets. Reasonable accommodations will be considered to support individuals with disabilities in performing the essential job responsibilities.

 

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