Customer Solutions Representative

Located in Rio Grande City, TX

Salary: 16.00

Customer Service Rep

Rio Grande City, TX

$16/hour

Mon-Fri 8am-5pm

 

Essential Duties and Responsibilities:

 

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Skills/Qualifications:

• Bachelor Degree from an accredited college or university in a related field of study preferred, or Associate Degree from an accredited college and two (2) years work related experience, preferably in a field of workforce development and customer service, or
• High School Diploma or equivalent required and four (4) years work related experience, preferably in a field of workforce development and customer service.
• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding labor market and resources.
• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
•  Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Bilingual in English and Spanish strongly preferred.

 

 

 

Hours: Monday - Friday 8am-5pm

Flexible hours may be required.

 

Pay: $16.00

 

For immediate consideration, please call now 956-664-9675 ext.180 Perla

Apply Now