Customer Service Support Staff

Located in Gladstone, OR

Salary: 18.00

Job Title: Customer Service Support Staff
Location: Clackamas, OR
Employment Type: Full-Time (Contract or Temp-to-Hire)

Position Overview:
A customer-focused and detail-oriented professional is needed to serve as the primary point of contact for clients while coordinating project details from initial inquiry through completion. This role blends customer service, estimating, and project coordination in a hands-on environment. The ideal candidate is organized, communicative, and comfortable working both in an office and production setting.

Key Responsibilities:

• Serve as the first point of contact for customers via phone, email, and in person
• Provide clear and accurate information regarding products, services, and timelines
• Assist customers in selecting appropriate materials and solutions for their needs
• Take measurements and create detailed work orders for the production team
• Prepare and present accurate project estimates
• Track orders and provide updates throughout the project lifecycle
• Address customer concerns and resolve issues in a timely and professional manner
• Maintain working knowledge of products, materials, and care procedures
• Collaborate with internal teams to ensure smooth project execution

Required Skills:

• Strong customer service and communication skills
• High attention to detail and organizational ability
• Ability to manage multiple projects and priorities simultaneously
• Problem-solving skills with a proactive approach

Expected Outcomes:
The Customer Service & Project Coordinator will ensure a seamless customer experience from start to finish. This includes accurate estimating, clear communication, and timely project updates while supporting efficient production workflows.

Physical Requirements:

• Ability to stand for extended periods
• Ability to lift materials as needed
• Ability to climb in and out of boats, with or without a ladder

Equipment Used:

• Use of specialized tools and machinery as needed

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