Customer Service Administrator

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Located in West Palm Beach, FL

Salary: $52,000.00 - $60,000

Job Type: Full-time 8 hour shift

In Person Position - Reliably commute or planning to relocate before starting work (Required)

As a Customer Service Administrator, working within the construction industry, your job is to make sure customer interactions with the organization are positive and leave them satisfied. You will take customer phone calls, respond to their inquiries, and assist them with their request for service. You will schedule service, bill the customer and collect payment.

We are looking for a self-motivated, proactive, problem-solving individual to join our team. The ideal candidate will have excellent customer service skills, attention to detail, proficient with Microsoft Outlook and Excel, and will be able to multi-task in a fast-paced environment.

Knowledge of setting up jobs, scheduling service, invoicing and collections is required. If you are looking to be part of a team-oriented company that offers excellent benefits and has a great culture, please apply. Must be able to pass a drug test, background check and have a valid driver's license.

DUTIES AND RESPONSIBILITIES:

· Answers telephone calls in a professional and timely manner; takes accurate messages with a high degree of professionalism and courtesy.

· Exercises considerable judgement and discretion in handling requests for appointments and telephone calls.

· Composes emails and text messages to customers and technicians regarding scheduled appointments.

· Proactively establishes and maintains highly organized filing system; files correspondence and other records electronically.

· Tracks the receipt and processing of project data; reviews key data after receipt for completeness and consistency; enters data into information management or data collection system; ensures accuracy of all data entered.

· Coordinates calendars and schedules appointments.

· Assigns job numbers to service visits and performs entry into the computer system.

· Invoices service/time and material jobs upon completion.

· Performs close out calls and collects payment when service is complete.

· Runs credit cards for payment, as needed.

· Follows up with project manager, sales representative and technician regarding customer requests to make sure the customer gets a response in a timely manner.

· Manages On Call Rotation Schedule for technicians and updates as needed.

· Assists in development and implementation of efficient systems and procedures as needed.

· Performs general clerical duties including but not limited to filing, scanning, emailing and mailing.

· Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

· Performs other related duties as assigned by management.

 

QUALIFICATIONS:

· Associate's degree (A.A.) or equivalent, three to five years related experience, or

· equivalent combination of education and experience.

· Excellent verbal and written communication skills.

· Proficient in Microsoft Word, Excel and Outlook.

· Keystrokes a minimum of 50 wpm.

· Commitment to excellence and high standards.

· Strong organizational, problem-solving, and analytical skills; able to manage

· priorities and workflow.

· Strong interpersonal skills.

· Ability to understand and follow written and verbal instructions.

· Ability to deal effectively with a diversity of individuals at all organizational levels.

· Good judgement with the ability to make timely and sound decisions.

· Creative, flexible, and innovative team player.

· Ability to work independently and as a member of various teams and

· committees.

· Versatility, flexibility, and a willingness to work within constantly changing

· priorities with enthusiasm.

· High attention to detail.

· Ability to multi-task.

· Demonstrated ability to plan and organize projects.

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