Key Responsibilities:

• Develop strong knowledge of waterproofing products, standards, and safety data to provide accurate technical guidance to customers.
• Deliver excellent customer service by handling phone, email, and in-person inquiries, resolving issues, and providing product recommendations.
• Prepare material estimates and process orders, ensuring complete waterproofing system solutions and timely fulfillment.
• Collaborate with sales, warehouse, and operations teams to coordinate orders, deliveries, and inventory needs.
• Support sales growth through upselling, promoting products, and sharing industry updates and promotions.
• Assist with inventory management, stock coordination, and order logistics across branches.
• Maintain accurate customer records and order data using company systems (e.g., NetSuite, Microsoft Office).
• Contribute to a clean, organized showroom and assist with general administrative and operational tasks.
• Follow company policies, procedures, and timekeeping requirements.

****** MUST BE BILINGUAL - ENGLISH AND SPANISH ******

Schedule: Monday-Friday, 6:30am-3:30pm