Location: Visalia, CA
Pay: $21-24/hr.
Job Type: Full-Time | On-Site | Eval to Hire

About the Role:
A manufacturing company in Visalia is seeking a dependable and detail-oriented Customer Service Coordinator to support order processing, customer communication, and coordination between sales, production, engineering, and shipping. This role is ideal for someone who enjoys a mix of administrative work, customer interaction, and supporting a fast-paced industrial environment. A mechanical or metal-manufacturing aptitude is required, as the position involves working with technical product information, part numbers, and custom equipment specifications.

Customer Service Coordinator Key Responsibilities

• Serve as the primary point of contact for customer inquiries, quotes, order updates, and product information
• Enter and process sales orders with accuracy in pricing, part numbers, materials, and lead times
• Coordinate with production, engineering, and shipping teams to ensure timely fulfillment of customer orders
• Provide updates on order status, delays, and delivery schedules
• Prepare and maintain customer files, order confirmations, packing lists, and related documentation
• Assist with quoting by gathering specifications, verifying materials, and confirming availability
• Resolve customer issues professionally and escalate technical questions to the appropriate department
• Support the sales team with administrative tasks, reporting, and communication
• Maintain accuracy and attention to detail in all customer and order records

Customer Service Coordinator Qualifications

• 1–3 years of customer service or administrative experience (manufacturing or industrial environment preferred)
• Capability to reach and interpret customer sketches
• Basic Auto-CAD drawings to ensure proper order entry
• Mechanical aptitude or experience in metal manufacturing, fabrication, or industrial parts required
• Ability to understand or learn basic mechanical terminology, drawings, or part descriptions
• Strong communication skills and professional phone etiquette
• Proficiency with Microsoft Office; ERP experience is a plus
• Strong attention to detail, accuracy, and follow-through
• Ability to multitask and work in a fast-paced environment
• Team-oriented, dependable, and organized