Job Summary

We are seeking a reliable and organized Office Assistant to support daily operations by dispatching tow trucks, scheduling services, and providing excellent customer service. This role is a key point of contact for customers and drivers and requires strong communication, multitasking, and attention to detail.

Key Responsibilities

• Dispatch tow trucks efficiently and accurately based on service needs and availability
• Answer incoming phone calls, gather customer information, and respond professionally
• Schedule tows and related services, maintaining an organized daily schedule
• Perform data entry and maintain accurate records in company systems
• Provide friendly, calm, and helpful customer service—often in high-stress situations
• Coordinate communication between drivers, customers, and management
• Assist with general office tasks as needed

Qualifications & Skills

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfort using computers, scheduling software, and phones
• Attention to detail and accuracy with data entry
• Dependable, punctual, and professional
• Dispatch or call-center experience is a plus but not required

Physical & Work Requirements

• Ability to work seated at a desk and use a computer and phone for extended periods
• Required to work in-office during scheduled business hours
• Occasional lifting of light office materials (files, paperwork)

Why This Role

• Stable weekday schedule with no evenings or weekends
• Essential role supporting daily operations
• Team-oriented work environment with consistent hours