Our client in Jackson NJ is looking to hire a Customer Service Representative (CSR) is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. The goal is to ensure customer satisfaction and maintain strong relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Resolve customer complaints in a professional and timely manner
• Process orders, returns, refunds, or exchanges
• Maintain customer records and update account information
• Escalate complex issues to the appropriate department
• Follow company procedures and service standards

Required Skills:

• Strong communication and listening skills
• Problem-solving and conflict resolution abilities
• Patience and a positive attitude
• Basic computer skills (email, data entry, CRM systems)
• Ability to multitask and manage time effectively

Qualifications:

• High school diploma or equivalent
• Previous customer service experience (preferred but not always required)

Work Environment:

• Retail store, office, or call center setting